Returns & Refunds Policy
At The Hunting Project, we want you to be completely happy with your purchase. Whether you’ve ordered premium British venison or one of our clothing products, we’ll always do our best to put things right if something isn’t as expected.
If you have any questions about your order, please get in touch before returning anything. We’re a small independent business and we’re always happy to help.
Clothing Returns
If you’ve changed your mind or ordered the wrong size, you may return your clothing item within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Free from damage, marks or odours
- Returned in the original packaging where possible
Customers are responsible for the cost of returning unwanted items.
Once your return has been received and inspected, we’ll process your refund to your original payment method within 5–10 working days.
Clothing Exchanges
Need a different size?
No problem.
If you’d like to exchange your clothing for another size, simply contact us within 30 days of receiving your order.
Customers are responsible for:
- Return postage to The Hunting Project.
- The shipping cost of the replacement item.
Exchanges are subject to stock availability.
Faulty or Incorrect Clothing
We take pride in the quality of everything we sell.
If your item arrives:
- Faulty
- Damaged
- Misprinted
- Incorrect
Please contact us within 14 days of delivery with photographs of the issue.
Where appropriate, we’ll offer you the choice of:
- A replacement
- A full refund
If the fault is ours, or the incorrect item has been supplied, you won’t be charged any additional postage.
Venison Returns
Due to the perishable nature of food products, we cannot accept returns or offer refunds for venison because you’ve changed your mind or no longer require the product.
However, if your order:
- Arrives damaged
- Is incorrect
- Shows signs of spoilage
- Does not meet our usual quality standards
Please contact us as soon as possible, ideally within 24 hours of receiving your order, with photographs where applicable.
We’ll investigate the issue and, where appropriate, offer either a replacement or a full refund.
Collection Orders
Collection orders must be collected within 7 days of being marked as ready for collection.
If you’re unable to collect your order, please contact us as soon as possible and we’ll do our best to help.
Orders not collected within 7 days may be cancelled. Due to the perishable nature of our products, refunds cannot be guaranteed for uncollected orders.
Refunds
Approved refunds are issued to the original payment method used when placing your order.
Please allow 5–10 working days for your bank or card provider to process the refund once it has been issued.
How to Start a Return
To begin a return or report an issue with your order, please contact us with:
- Your order number
- Your name
- A brief description of the issue
- Photographs if the item is faulty or damaged
We’ll get back to you as quickly as possible with the next steps.
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Need Help?
If you have any questions about your order, returns or refunds, we’d much rather hear from you than have you worry.
Get in touch and we’ll do everything we can to help.
Email: info@thehuntingproject.co.uk
Thank you for supporting a small British business and helping us champion sustainable wild food, ethical hunting and the British countryside.
